RETURN & REFUND POLICY — Numidia Kingdom

Last updated: January 2026

At Numidia Kingdom, we want you to feel confident and satisfied with every purchase.
If something is not right, we are here to assist you.
This policy is written clearly to ensure full transparency and compliance with UK Consumer Contract Regulations.

1. Return Window

You have 14 calendar days from the date you receive your order to notify us of your intention to return an item.
After notifying us, you have a further 14 days to send the item back.

2. Eligibility for Returns

To qualify for a return, the item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all seals and safety closures intact
  • Accompanied by proof of purchase, such as your order number or receipt

Items that do not meet these conditions may not be accepted.

3. Non-Returnable Items

For hygiene, safety, and biosecurity reasons, certain products cannot be returned unless they arrive faulty or incorrect.

A. Perishable Food Products

The following cannot be returned once opened:

  • British honey
  • Honey vinegar
  • Bsissa
  • Any other food items sold on our website

Opened food items can only be returned if they are defective or unsafe.

B. Live Animals – Final Sale

For legal, welfare, and biosecurity reasons, live bee livestock cannot be returned under any circumstances:

  • Honey bee nucleus colonies (nucs)
  • Queen bees

Once collected or delivered, these items are considered Final Sale, except in rare cases of incorrect supply (e.g., wrong queen breed).

C. Custom or Special Orders

Products made to your specific requirements cannot be returned unless faulty.

4. Return Shipping Costs

Faulty, damaged, or incorrect items

Numidia Kingdom will:

  • Cover all return shipping costs
  • Replace or refund the item in full

Change-of-mind returns

For non-faulty items:

  • The customer is responsible for return postage
  • Shipping costs are non-refundable
  • We recommend using a tracked courier service

We do not charge restocking fees.

5. How to Initiate a Return

Please contact us before sending any item back, so we can issue return authorization and provide the correct return address.

Email: info@numidiakingdom.co.uk
Phone: 07477 433126
Contact Page: https://numidiakingdom.co.uk/contact/

Items sent back without authorisation may experience processing delays.

6. Refunds

Once your returned item is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds are issued to your original payment method

Refunds typically appear within 3–7 business days, depending on your bank or card provider.

7. Statutory Rights

Nothing in this policy affects your legal rights under the Consumer Rights Act 2015 or any other applicable UK consumer legislation.