Terms & Conditions

Introduction

These Terms & Conditions outline the rules and guidelines for using Numidia Kingdom and purchasing our products. By accessing our website or placing an order, you agree to comply with these terms.

1. Eligibility to Purchase

To place an order on our website, you must:

Be at least 18 years old
Provide accurate personal and delivery details
Use a valid payment method

We reserve the right to refuse or cancel orders at our discretion.

2. Product Descriptions

We make every effort to ensure our product details are accurate. However:

Honey colour, taste, and texture naturally vary between seasons
Product packaging may occasionally differ from images
Live products (nucs, queen bees, colonies) depend on weather and bee behaviour

This natural variation is not considered a defect.

3. Pricing and Availability

All prices are displayed in GBP (£) and may change without notice.
Products are offered subject to availability. If an item becomes unavailable, we will:

Contact you
Offer an alternative
Or cancel/refund the unavailable item

4. Order Acceptance

After placing an order, you will receive a confirmation email.
Your order is only accepted once payment is received and the order is processed.

Numidia Kingdom may cancel or decline orders due to:

Payment issues
Incorrect information
Product unavailability
Suspicious or fraudulent activity

5. Shipping & Delivery Terms

We ship to addresses within the United Kingdom.
Delivery times may vary due to:

Courier delays
Weather conditions
Seasonal demand
The nature of the product (especially live bees)

Risk transfers to the customer once the parcel is delivered to the address provided.

6. Live Bees, Nucs & Queen Bees – Special Conditions

These products require special handling.

By ordering live bees, you agree that:

Live bees cannot be returned under any circumstances
You must collect nucs/queens on the agreed date
Once collected, the bees become your responsibility
Deposits for bees/nucs are non-refundable
Weather may affect collection dates

These conditions ensure the health and safety of the bees.

7. Returns & Refunds (Summary)

The full details are available on our Refund & Returns Policy page.

In summary:

Food products such as honey and vinegar can only be returned if faulty or damaged
Live bees, nucs, and queen bees are not eligible for return or refund
Deposits for live bees are non-refundable

🔗 Please see our full Refund & Returns Policy page for complete details.

(This keeps your Terms & Conditions clean and prevents content duplication.)

8. Customer Responsibilities

Customers are responsible for:

Providing correct delivery information
Checking order details before payment
Being available to receive deliveries
Collecting nucs/queens at the agreed time
Following basic care guidelines for live bees

We are not liable for losses caused by incorrect customer information.

9. Liability Limitations

Numidia Kingdom is not responsible for:

Delays caused by couriers
Changes in honey flavour, colour, or texture
Losses due to misuse or mishandling of our products
Allergic reactions to honey or bee products
Death or loss of live bees after collection

10. Intellectual Property

All content on this website—including images, logos, product descriptions, and website design—is the property of Numidia Kingdom.

You may not copy, reproduce, or distribute our content without permission.

11. Privacy

Your personal information is handled according to our Privacy Policy.
We do not store or share payment information.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.
Changes take effect once published on this page.

For full details, please read our Return & Refund Policy

13. Contact Information

For questions regarding these Terms & Conditions:

info@numidiakingdom.co.uk
United Kingdom